I’M A PERSON IN NEED OF A DEVICE, HOW DO I QUALIFY?

To ensure that our resources are being directed to those who need it the most, if you’re currently enrolled in one of the following, you will most likely qualify for our program: 

  • Adult & Child Mental Health Case Management

  • Employment Services

  • Extended Foster Care

  • Food Share or Food Support

  • Financial Assistance, such as GA, TANF, etc.

  • Head Start

  • Low-Income Home Energy Assistance Program (LIHEAP)

  • Medicaid or Medical Assistance 

  • The National School Lunch Program's Free or Reduced Lunch Program

  • Section 8, Federal Public Housing Assistance, or Group Residential Housing (GRH)

  • Social Security Disability (SSD)

  • Supplemental Security Income (SSI)

  • Veteran's status (i.e. active military ID or VA ID)

I WORK AT A NONPROFIT IN NEED OF A DEVICE OR LAB, HOW DO WE QUALIFY? 

As a Microsoft Registered Refurbisher, we offer a variety of discounted laptop and desktop models for fellow non-profit organizations. 

I WANT TO PICK UP MY DEVICE IN PERSON, HOW CAN I DO THAT?

Due to COVID-19, we are shipping all orders and have suspended any in-person pickup during this time. 

MY COMPANY NEEDS TO SCHEDULE A PICKUP, WHAT DO I DO? 

Please schedule a pickup using our online pickup form. 

I HAVE QUESTIONS ABOUT MY RECENT ORDER, WHAT DO I DO?

ACCESSING YOUR ACCOUNT: Login to your account to view order details and get your tracking number.

TRACKING: When your order ships, your tracking number will be sent to the email you used to create your order. 

RETURNS: All orders have a 30-day return warranty (no questions asked) and a one year hardware defect warranty. Please email our sales team at sales@digitalbridge.ngo for specific questions you have about returns. 

EXCHANGES: If you need to make an exchange, please email our sales team at sales@digitalbridge.ngo.

GENERAL QUESTIONS: If you have questions about your order, please email our sales team at sales@digitalbridge.ngo or call (414) 436-5333.